Hookkast / Information
Returns
Simple returns, handled with care.
30-Day Returns
Unused items may be returned within 30 days of delivery. Products must be unworn and returned with their original packaging and tags.
Start a Return
Contact our support team with your order reference and the item you would like to return. We’ll send the next steps.
Refunds
Approved refunds are returned to the original payment method within 5–7 working days after inspection. Original delivery charges are non-refundable.
Faulty Items
If an item arrives damaged or develops a manufacturing fault, contact us with clear photographs so we can make it right.